Suddenly out of the blue you get the sync issue from onedrive «we’re having trouble connecting to the onedrive service.» We outline to possible fixes to this problem
Step 1: Reset the Onedrive app
When a native Windows app, like Microsoft Store, Photos, Maps, or OneDrive, isn’t working, resetting the app may prove to be the best option. In the case of OneDrive, doing this can help resolve the “There was a problem connecting to OneDrive” error in Windows 10.
Here’s how to reset the OneDrive app:
- Open Run with Win Key + R.
- Paste “localappdata%\Microsoft\OneDrive\onedrive.exe /reset” into the Run box and click OK. This will reset the app.
- To restart the app, search for it using the Search menu and launch it. Another way is to run “localappdata%\Microsoft\OneDrive\onedrive.exe” in Run.
After the reset, OneDrive starts afresh, and this hopefully means the error won’t appear again. If OneDrive still isn’t functioning correctly, try the final fix below.
Step 2: Reinstall OneDrive
Reinstalling OneDrive is the final fix for the “There was a problem connecting to OneDrive” error. Here’s how to do it:
- Open the Control Panel and go to Programs & Features.
- Under “Uninstall a program”, locate OneDrive.
- Click OneDrive and select Uninstall. Follow the uninstallation wizard to remove the app.
- Now open your browser and go to the official OneDrive page.
- Install the app and launch it on your computer.
Sign in with your OneDrive account and try backing up or downloading your data. Hopefully, the connection error is gone.
We’re hopeful that the fixes in this guide have helped you to fix the “There was a problem connecting to OneDrive” error on Windows 10 and you have regained access to your OneDrive data. You can always use OneDrive on the web if the Windows integration isn’t working properly. This is a good workaround to solve the Windows 10 OneDrive error when logging in.